Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Telford | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Telford is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Telford is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy weight loss clinic serving Telford and surrounding areas in the UK.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity Data: Full name, date of birth, gender
Contact Data: Email address, phone number, delivery address
Health Data: Medical history, current medications, weight, BMI, relevant health conditions, and consultation responses
Payment Data: Payment card details processed securely via our payment provider
Technical Data: IP address, browser type, device information, and website usage data
Communications Data: Records of any correspondence between you and our pharmacy team

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and protection.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our online consultation process
To allow our registered pharmacist to review and approve your prescription safely
To process and dispatch your order — delivery is made within 1 working day once approved by our pharmacist
To maintain accurate pharmacy records as required by law and GPhC standards
To communicate important updates about your order, treatment, or account
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and ensure patient safety

We process your data on the legal bases of contractual necessity, legal obligation, legitimate interests, and — for special category health data — explicit consent and the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: To understand how visitors use our site and improve our services
Functional cookies: To remember your preferences and settings

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

Healthcare professionals: Where clinically appropriate or required for your care
Payment processors: To securely handle transactions
Delivery partners: To fulfil and dispatch your order
Regulatory bodies: Such as the GPhC, NHS, or other authorities where legally required
IT and platform providers: Who support the operation of our website and systems under strict data processing agreements

All third parties are required to handle your data securely and in compliance with UK GDPR.

6. Data Retention

We retain pharmacy and health records for a minimum of 8 years in accordance with NHS and GPhC guidance. Payment data is retained only as long as necessary for financial and legal compliance. You may request details of our full retention schedule by contacting us directly.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. All health and payment data is encrypted and stored securely.

8. Your Data Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or object to certain processing, or ask us to transfer your data to another provider. To exercise any of these rights, please contact us using the details below. You also have the right to raise concerns about how we handle your data with the relevant supervisory authority.

9. Contact Us

If you have any questions about this privacy policy or wish to make a data-related request, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Telford
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009